CWLP’s Project RELIEF program assists customers in need

As temperatures drop and the heating season is underway, households who need help paying their utility bill might qualify for assistance through the CWLP’s Project RELIEF program.

In its 34th year, Project RELIEF provides financial assistance to customers in need.

Project RELIEF donations are collected primarily from CWLP customers along with City employee payroll contributions. The program raises around $20,000 a year.

All donations received for Project RELIEF go directly to those in need. CWLP customers can either sign up to add $1 or more to their monthly bill online at: or use the form provided in their October paper bill.  One-time donations can be made by mailing a check or money order, payable to Project RELIEF, to Fifth Street Renaissance at 1315 N. Fifth Street., Springfield, IL 62702.

The first step in applying for assistance from Project RELIEF is to call the CWLP Project RELIEF Office at 789-2414 on or after December 3rd. Most funds will be exhausted by April 2019.

Last year 112 families received assistance.

Customers who meet the minimum eligibility requirements will be scheduled for a meeting with Fifth Street Renaissance program administrator.

To qualify for the program; a customer must have:

  • a total household income for the previous 90 days of no more than 150% of the Federal Poverty Guidelines;
  • a past-due CWLP bill;
  • not received Project RELIEF assistance in 2017-2018 program season;
  • exhausted all assistance resources including the Low Income Home Energy Assistance Program (LIHEAP), 535-3120. (Customers who have only water service from CWLP do not need to apply to LIHEAP first); and
  • the ability to cover a portion of their past-due bill, as required.

For more information on Project RELIEF and other bill assistance programs, visit:

Source: CWLP press release, 11/15/18